Refund policy

Returns & Refund Policy 

Returns & Refund Policy

This policy explains the requirements and procedures for returns, order issues, exchanges, and refunds.

1. Return Eligibility

Customers may submit a return request within 30 days of receiving their order.

To qualify for a return, the product must be returned in the same condition in which it was delivered. Items must be unused or unworn, with all original tags attached and the original packaging intact. Proof of purchase or a receipt is also required.

2. How to Request a Return

Before returning any product, please contact us at RozanaRaani586@gmail.com.

If your return is approved, we will provide the appropriate return shipping label and instructions.

Packages returned without an approved return request in advance will not be accepted.

3. Damaged, Defective, or Incorrect Products

Please inspect your order as soon as it arrives. If you receive an item that is damaged, defective, or different from what you ordered, please contact us promptly so we can review the issue and determine the appropriate resolution.

4. Items That Cannot Be Returned

Returns are not available for perishable products, including food, flowers, and plants; personalized or custom-made products; and personal care items such as beauty products.

We also do not accept returns for hazardous materials, flammable liquids, gases, sale items, or gift cards.

If you are unsure whether a particular product can be returned, please contact us before sending it back.

5. Exchanges and Replacement Orders

If you would like a different product, you must first return the original item. Once your return has been approved, you may place a separate order for the replacement product.

6. EU 14-Day Cancellation Right

For orders shipped to the European Union, customers may cancel or return an order within 14 days without giving a reason.

The product must be unused or unworn, with its original tags and packaging intact, and proof of purchase must be provided.

7. Refund Processing

After receiving and inspecting the returned product, we will inform you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Please note that your bank or card provider may need additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at RozanaRaani586@gmail.com.

Contact Us

For questions, return assistance, refund requests, or complaints, please email:
RozanaRaani586@gmail.com